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About

About Us


Subscription Fulfillment

History

ESP Computer Services is a California Corporation which was incorporated in 1971 as a computer service bureau. Early on we started specializing in on-line real-time applications and fulfillment services. From the beginning we’ve specialized in publications with high frequency and special distribution needs. While we have been around for over 40 years, we are constantly embracing new ideas and implementing cutting-edge technologies.


Expertise and Capabilities

ESP Computer Services specializes in Business to Business publications with high-frequency and unique distribution requirements. We also offer a full range of direct marketing services including maintenance of prospect lists, merge/purge and lettershop as well as substantive product fulfillment and other ancillary services as needed.

In addition to all of the "standard" services you would get from a Fulfillment Service Bureau ESP offers these additional capabilities.

Customer Service on the Web
Allow your subscribers to view information about their accounts, update their address information and order subscriptions through our secure web server.

E-Commerce Support
In addition to handling traditional print publications ESP is proud to offer Fulfillment for websites. ESP can receive orders directly from your web server and update your subscriber database or process that product order. Your orders can be automatically processed and shipped within hours. We can process your credit cards instantly using CyberSource.

Secure Access to Reports via the Internet
We offer direct access to all your fulfillment reports on-line at no cost to you. Log on to our secure FTP site any time you wish for daily updates on your promotion responses, current circulation numbers, etc. and know exactly where you stand to make those important decisions.

Real-Time System
Since ESP is a real-time system, unlike other fulfillment companies, what you see is what is currently on the file, not some batch that was processed three weeks ago. This helps you make up to date informed decisions.

Responsive Service
At ESP we know the meaning of Service. Contact us for references, we'll be happy to provide a list of satisfied customers.

Quality
At ESP our financial reports balance to the penny. What gets deposited in the bank is what is on your reports. We know how to run a tight ship.

All of these advantages and capabilities help you do your job better. Please contact ESP today!


Advantages

We specialize in publications with unique distribution requirements such as dailies and weeklies with intermixed mail and alternate delivery. Publishers and alternate delivery vendors have access via the internet to update delivery data. We also support exceptional dispatch for mailed copies and centralized postage payment (CPP).

Online-Service
The true value of ESP lies in our highly specialized customer service staff. Our customer service representatives are extensively trained to deal with high-maintenance subscribers. Our CSR’s have vast experience in providing meaningful one-on-one service to the customer. Customer service inquiries received via email from subscribers are checked and responded to on an hourly basis. Orders are checked for duplications as they are entered into the system and while the subscriber is still on the phone so errors are kept to a minimum.

Superior Customer Service
ESP is proud to offer on-line customer service. Subscribers can log in to your website and process their own address changes, check expire dates, last payment received, etc. and even renew on-line. This will decrease the cost you pay in 800 # and business reply mail expenses and increase the speed with which changes get applied to your file.

Key Benefits
Watch your circulation change as orders are entered. Watch your receipts grow as they are being entered. Information is always up-to-date.


Security

ESP works continuously to ensure that all financial and information controls are in place for the safekeeping of your data and business transactions. To do so requires a comprehensive program to audit our operations and systems, networks, credit card transactions and other financial controls.

The ESP audits entail hundreds of hours of internal review by ESP personnel as well as validation by independent external and internal auditors. ESP documents financial and IT controls, and tests selected controls, identified as significant or material to operations, to ensure they work properly. An independent auditor validates the reported results, completing an independent verification of the controls through testing and reports on any weaknesses.

PCI Compliance. A review by an independent auditor has found that ESP is compliant with the Payment Card Industry (PCI) scan requirement. PCI Compliance is meant to insure that proper security is maintained over cardholder data. The auditor is accredited by Visa, MasterCard, American Express, Discover Card and JCB to perform network security audits conforming to the Payment Card Industry (PCI) Data Security Standards.

Audits are in place to ensure the safety of our clients’ data as well as to ensure the fiscal and technological responsibility of the company. ESP evaluates on an ongoing basis additional security software and hardware appliances, and polices, procedures and practices for deployment that will compliment our security measures currently in place.

Mission Statement

Our mission statement today is nearly the same as it was 25 years ago: "To provide customized solutions designed to meet each client’s unique business requirement." We constantly strive to exceed our client's expectations in terms of service and we take great pride in our well-documented capability to learn enough about each client’s business dynamics that we soon become a part of the circulation management team. As a result, we develop long term relationships that benefit both parties.